FAQs and Help Center

VBO Tickets is your all-in-one command and control center for live, virtual, and hybrid events. Build seat maps, launch general, timed, or reserved ticket sales, promote like a pro, check guests in, sell everywhere with an integrated POS, and track revenue—everything happens in one intuitive dashboard, no duct-taped plug-ins required.

Plug-ins sell tickets. VBO powers the entire show. From pre-sale marketing automations to post-show analytics, we keep every step connected so you boost sales, save hours, and deliver a seemlessr fan experience.

Absolutely. Drop in your logo, colors, and domain, and VBO’s white-label checkout looks and feels 100 % yours—right down to the confirmation emails and mobile tickets.

If your patrons can swipe, tap, or click it, we probably support it—major cards, Apple Pay, Google Pay, ACH, and more. Already have a merchant account? We’ll plug into that, too, so you keep your preferred rates.

Real-time dashboards show sales, capacity, and channels at a glance, plus deep-dive reports you can export for finance or board meetings. No more spreadsheets at midnight.

Yes, VBO Tickets offers a Seatmap Builder that allows you to create custom venue seat maps with unique section and row shapes, including curves. This feature supports assigned seating, enabling patrons to select their preferred seats during the ticket purchasing process.

A plug-in usually covers one slice of the workflow (e.g., ticket checkout). A full platform spans the entire event life cycle—planning, pricing, multi-channel promotion, seat maps, real-time sales dashboards, patron data, and post-event analytics—so you avoid stitching together several separate tools.

Drag-and-drop seat-map builder, tiered pricing, ADA holds—done. Publish the map, and fans pick their perfect spots in real time without leaving your site.

Self-service clients go live in a few hours. Complex venues with multiple seat maps usually roll out in 2–4 weeks—including training—so you’re selling sooner, not later.

VBO Tickets works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.

Currently, VBO Tickets supports English and German.

Yes, VBO Tickets has a mobile app for iOS (Apple) and Android (Google)

 

VBO Tickets provides training in the form of documentation, live online, webinars, and in person.

VBO Tickets is a powerful and versatile platform suitable for nearly any type of event, including concerts, theater productions, festivals, timed entry, conferences, classes, workshops, and virtual events. Its customizable tools cater to both general admission to reserved seating formats and anything in between.

You bet. One checkout, endless possibilities: VIP parking, T-shirts, meet-and-greet passes, round-up donations—just toggle on the add-ons you want and watch your average order value climb.

Sure can. Gate live streams with time-sensitive access links, sell digital add-ons mid-show, and see virtual attendance stats right next to your in-person numbers.

Our success team is on call 24/7 for go-time emergencies, plus you’ll have a dedicated account manager who knows your setup inside and out. Need on-site help? We can staff that, too.

Yes. We tokenize every transaction and maintain full PCI-DSS compliance, backed by SOC 2-Type II protocols. Translation: your patrons’ data is locked down tight.

Yes. Open REST APIs, webhooks, and native connectors (Salesforce, HubSpot, QuickBooks, Mailchimp, and more) keep your CRM, accounting, and marketing tools in perfect sync.

Choose the model that fits your math: per-ticket fees (pass them on or absorb), flat monthly licenses, or all-inclusive enterprise plans. No hidden surcharges—ever.

VBO support is included with purchase! We love you.

We set you up for success! VBO Tickets training is included with purchase.